FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory?

Of course. Hardlift is one of the leading manufacturer for material handling equipment. Hardlift is established in 2010 owned two factories with 7000 square meter and 70 employees. In the past 10 years, we are engaged in absorbing advanced products and technologies in the World to improve and develop ourselves. Based on our earnest and tireless efforts, we have grown into the specialist for material handling equipment.

Do you have agent or representative abroad?

Yes. We have two distributors agent in the US and Germany. If you are interesting to be our agent and enjoy more price. Pls contact us then we can discuss more details.

Warranty for the product?

We do offer one year warranty which would cover the failure not caused by miss-usage like over loading or misplacing the item. And There is no warranty for wearing parts such as wheel and fuse.

How about the delivery time?

Usually, most of items can be shipped out 45days after we receive the advanced payment. Some items need a little bit longer time to prepare, we will explain these to you if this situation happens. The delivery time becomes effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our delivery time doesn’t not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What is your payment term?

Hardlift accepts L/C at sight or T/T, anyway we prefer T/T mainly because it will save money for both parties. If you want any other way, please contact us.

What can I get from cooperating with Hardlift?

1. Unique products, with customized service.2. Timely production and delivery, time is money. 3. Market protection service, long term business strategy.

About the logo and model?

We can stick your logo and models according your request.

About the product color?

We can paint the products as your specified color.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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